Faultless guest service is the hallmark of every 5-star hotel in Austin. From the minute you arrive, staff are at your beck and call, whether answering room service calls 24/7 or providing a turn-down service. On top of that, hotels have to feature upscale conveniences to be considered for a 5-star rating. These can include luxury bathrobes, saunas or spas, swimming pools, gastronomic kitchens and knowledgeable concierge.