In Balbino, a hotel must provide a specific number of top-notch amenities to earn 5 stars. These may include on-site gyms, saunas and spas, gourmet restaurants, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their extraordinary standard of service. You can look forward to things like nightly turn-down services, concierge services and in-room massages. Some may even offer special touches such as a welcome gift.