In Benteng, a hotel needs to provide a specific level of top-notch amenities to be rated 5 stars. These can include on-site gyms, saunas and spas, gourmet restaurants, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their outstanding service. You can expect things like nightly turn-down services, in-room massages and concierge services. Some may also offer thoughtful touches like a welcome gift.