In Chismena, a hotel needs to provide a certain level of upscale conveniences to earn a 5-star rating. These can include gourmet restaurants, on-site gyms, saunas and spas, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their extraordinary service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may also offer thoughtful touches like a welcome gift.