Exceptional guest service is the defining feature of every 5-star hotel in Douglass. From the instant you arrive, staff are at your beck and call, whether arranging valet parking or providing a turn-down service. On top of that, hotels have to feature superior amenities to be eligible for a 5-star rating. These can include luxury toiletries, spas or saunas, swimming pools, gastronomic kitchens and knowledgeable concierge.