Exemplary guest service is at the heart of every 5-star hotel in Downing. From the second you arrive, staff cater to your every whim, whether answering room service calls 24/7 or providing in-room massages. On top of that, hotels must feature upscale amenities to meet the standard for a 5-star rating. These can include deluxe baths, a wellness center, swimming pools, gourmet kitchens and knowledgeable concierge.