Outstanding guest service is the defining feature of every 5-star hotel in Elora. From the second you arrive, staff are at your beck and call, whether offering luggage assistance and storage or providing in-room massages. What's more, hotels have to feature superior conveniences to be eligible for a 5-star rating. These can include luxury bathrobes, an on-site spa, pools, fine dining kitchens and knowledgeable concierge.