Exemplary guest service is at the heart of every 5-star hotel in Empire. From the moment you enter the lobby, staff attend to your every need, whether arranging customized tours or providing in-room beauty treatments. On top of that, hotels must feature top-rate amenities to qualify for a 5-star rating. These can include luxury bathrooms, a wellness center, pools, gastronomic kitchens and knowledgeable concierge.