In Felts Mills, a hotel must offer a certain level of high-end conveniences to be designated 5 stars. These can include saunas and spas, on-site gyms, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their superior standard of service. You can expect things like nightly turn-down services, in-room massages and concierge services. Some may also offer extra touches such as a welcome gift.