Exceptional guest service is the defining feature of every 5-star hotel in Freeport. From the moment you arrive, staff attend to your every whim, whether answering room service calls 24/7 or providing in-room massage treatments. In addition, hotels have to offer upscale conveniences to be entitled to a 5-star rating. These can include luxury bathrooms, spas or saunas, swimming pools, fine dining kitchens and knowledgeable concierge.