Faultless guest service is at the heart of every 5-star hotel in Hamler. From the instant you arrive, staff are at your beck and call, whether answering room service calls 24/7 or providing in-room massage treatments. In addition, hotels have to feature upscale amenities to be considered for a 5-star rating. These can include deluxe baths, saunas or spas, pools, gourmet kitchens and knowledgeable concierge.