In Hamlet, a hotel needs to provide a certain level of upscale features to earn a 5-star rating. These can include saunas and spas, on-site gyms, gourmet restaurants, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused service. You can look forward to things like nightly turn-down services, concierge services and in-room massages. Some may even offer special touches like a welcome gift.