In Hanna, a hotel needs to provide a specific amount of high-end conveniences to earn a 5-star rating. These can include gourmet restaurants, saunas and spas, on-site gyms, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-centric standard of service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may even offer special touches like welcome gifts.