In Harper, a hotel is required to offer a certain level of high-end conveniences to be designated 5 stars. These can include on-site gyms, spas and saunas, gourmet restaurants, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their exceptional service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may also offer thoughtful touches such as a welcome gift.