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"Everyone was friendly and helpful. The property is beautiful and very tropical feeling even in the mid-west. Close to shopping and entertainment. Pools were amazing. "

"Elevators were terrible and the staff stole from our room. They were caught and pretended they thought it was trash."

"Good service. Really dusty room."

"I stayed in two rooms due to me extending so I had to recheck in because of a family emergency however both rooms had a stench to it, one smelled like a cat may have urinated inside previously and the other smelled like mustiness. I thought it was just me feeling this way but when my daughter visited , she confirmed what I was smelling. Also the second room 301 had ants that actually got inside of my clothes and personal belongings. Other than that I guess the visit was a little less than fair...

"They will keep your deposit. Towels are old"

"The room was nice and fairly large with an excellent rain shower head. Had an issue with the toilet when we arrived but it was fixed very quickly. Convenient location to the Plaza. We've stayed everywhere on the Plaza and this would rank in the upper 1/3 of places."

"Front desk (Sophie) was rude very unfriendly and very unhelpful.. which was a shame as the hotel is really lovely but her off handed manner spoilt it. We knew we were a little early and our room wasn't ready which we totally understood but when asked at what time would be convenient to check back and told us... I'm not a cleaner so I've no idea! Not at all helpful "

"Greeted by hotel staff, he vas very present & efficient. The room was clean & comfortable! Breakfast was great, eggs, sausage, buscuits, & gravy, as well as the usual."

"First time staying here and we loved it, will stay here again next time we’re in the area for a stay!"

"Your hotel is very nice, but the staff makes it outstanding. Very accommodating very kind and very professional. They went out of their way for any thing I needed. I would definitely come back."

"Very clean! Parking garage was a plus"

"Really just the only choice to stay in Kansas City. Why? Well, the hotel is quite perfect in quality and cleanliness. The rooms are very large. The rooms are very quiet. The hotel is built into the side of mountain rock where the natural rock is actually the hotel wall; along with a waterfall inside as well, of course. There is an entire inside "mall" attached to the hotel (through one flight of stairs) where many different stores offer shopping with multiple themes. There are a few choices for...

"I felt that the vacuuming could have been done better. It's just seems to be an older hotel but they could have done a better job keeping it cleaner (especially the floors)."

"Great indoor pool, decent sized gym, great outdoor porch. Hotel could use some remodeling but the staff was great, the elevators were quick and there were actually towels in the pool area. Gym needs mats please! (I'll come back again in the fall)"

"Stayed for one night. Clean rooms. Bathroom - small. Breakfast - decent. Front desk staff ( I think her name is Ruth🤔) - very kind and nice person. Close to many stores (within couple of miles). Nice stay. Easy drive from the airport. "

"Great stay"

"Excellent location, staff and amenities"

"Offered very nice free breakfast"

"Clean room, good breakfast."