Flawless guest service is at the heart of every 5-star hotel in Hwangmo-ri. From the second you arrive, staff ensure your every need is met, whether recommending activities or providing a nightly turn-down service. Also, hotels have to offer top-rate amenities to qualify for a 5-star rating. These can include luxury bath products, spa facilities, pools, gourmet kitchens and knowledgeable concierge.