Flawless guest service is at the heart of every 5-star hotel in Ipala. From the moment you enter the lobby, staff cater to your every need, whether answering room service calls 24/7 or providing in-room massages. In addition, hotels have to offer upscale conveniences to be entitled to a 5-star rating. These can include luxury bathrooms, spa facilities, pools, gastronomic restaurants and knowledgeable concierge.