In Jingle County, a hotel must offer a certain number of high-end conveniences to be rated 5 stars. These can include on-site gyms, spas and saunas, gourmet restaurants, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-focused service. You can expect things like nightly turn-down services, in-room massages and concierge services. Some may also offer special touches such as welcome gifts.