In Khok Chan, a hotel needs to provide a specific number of upscale amenities to earn a 5-star rating. These can include gourmet restaurants, on-site gyms, saunas and spas, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-focused service. You can expect things like in-room massages, concierge services and nightly turn-down services. Some may even offer special touches such as a welcome gift.