In Lenox, a hotel needs to offer a certain number of upscale features to be designated 5 stars. These can include gourmet restaurants, on-site gyms, saunas and spas, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their exceptional service. You can look forward to things like concierge services, in-room massages and nightly turn-down services. Some may also offer special touches like a welcome gift.