In Macate, a hotel needs to provide a specific level of top-notch amenities to earn 5 stars. These may include on-site gyms, gourmet restaurants, saunas and spas, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-centric service. You can expect things like in-room massages, concierge services and nightly turn-down services. Some may also offer extra touches such as welcome gifts.