Faultless guest service is the foundation of every 5-star hotel in Makhosini. From the second you arrive, staff are at your beck and call, whether offering luggage assistance and storage or providing a turn-down service. Also, hotels have to feature upscale amenities to be entitled to a 5-star rating. These can include deluxe baths, on-site spa facilities, swimming pools, gourmet kitchens and knowledgeable concierge.