In Mhlume, a hotel needs to provide a specific level of high-end amenities to earn 5 stars. These can include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their extraordinary standard of service. You'll enjoy things like concierge services, in-room massages and nightly turn-down services. Some may also offer special touches such as a welcome gift.