Exceptional guest service is integral to every 5-star hotel in Mokka. From the moment you enter the lobby, staff cater to your every whim, whether answering room service calls 24/7 or providing a nightly turn-down service. On top of that, hotels must feature upscale conveniences to qualify for a 5-star rating. These can include luxury toiletries, spas or saunas, pools, fine dining restaurants and knowledgeable concierge.