Impeccable guest service characterizes every 5-star hotel in Napoleon. From the instant you arrive, staff are at your beck and call, whether recommending activities and tours or providing in-room beauty treatments. On top of that, hotels must feature upscale amenities to be eligible for a 5-star rating. These can include luxury toiletries, on-site spa facilities, pools, fine dining kitchens and knowledgeable concierge.