In Nenton, a hotel needs to provide a certain number of upscale amenities to be designated 5 stars. These may include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-centric standard of service. You can expect things like in-room massages, concierge services and nightly turn-down services. Some may also offer additional touches like welcome gifts.