In New Albany, a hotel needs to offer a specific amount of upscale features to earn 5 stars. These can include on-site gyms, spas and saunas, gourmet restaurants, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can expect things like in-room massages, concierge services and nightly turn-down services. Some may even offer special touches like a welcome gift.