Flawless guest service is the defining feature of every 5-star hotel in Novonadezhdino. From the moment you arrive, staff ensure your every need is met, whether arranging customized tours or providing in-room beauty treatments. In addition, hotels have to offer upscale conveniences to be considered for a 5-star rating. These can include deluxe baths, saunas or spas, pools, gourmet kitchens and knowledgeable concierge.