Outstanding guest service is the defining feature of every 5-star hotel in Oi. From the moment you enter the lobby, staff attend to your every whim, whether answering room service calls 24/7 or providing a turn-down service. In addition, hotels must feature top-rate conveniences to be entitled to a 5-star rating. These can include luxury bathrobes, spas or saunas, pools, fine dining kitchens and knowledgeable concierge.