In Passi City, a hotel needs to offer a certain number of upscale features to earn a 5-star rating. These may include on-site gyms, spas and saunas, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their exceptional service. You can expect things like concierge services, in-room massages and nightly turn-down services. Some may also offer extra touches such as a welcome gift.