Exceptional guest service is the defining feature of every 5-star hotel in Pengkalan Hulu. From the moment you arrive, staff cater to your every need, whether offering luggage assistance and storage or providing in-room massages. In addition, hotels must offer top-rate amenities to be entitled to a 5-star rating. These can include deluxe baths, a wellness center, swimming pools, gastronomic restaurants and knowledgeable concierge.