Exemplary guest service is the defining feature of every 5-star hotel in Pervoye Otdeleniye. From the moment you enter the lobby, staff attend to your every need, whether answering room service calls 24/7 or providing in-room massages. In addition, hotels must feature upscale conveniences to be eligible for a 5-star rating. These can include luxury toiletries, an on-site spa, swimming pools, fine dining kitchens and knowledgeable concierge.