Exceptional guest service is the foundation of every 5-star hotel in Phien Dien. From the minute you step through the door, staff cater to your every whim, whether answering room service calls 24/7 or providing a turn-down service. Additionally, hotels must feature top-rate conveniences to qualify for a 5-star rating. These can include deluxe baths, on-site spa facilities, swimming pools, fine dining kitchens and knowledgeable concierge.