Outstanding guest service is the defining feature of every 5-star hotel in Puerto Chicama. From the second you arrive, staff cater to your every need, whether arranging customized tours or providing in-room beauty treatments. Also, hotels have to feature top-rate conveniences to be eligible for a 5-star rating. These can include luxury bathrobes, an on-site spa, pools, gourmet kitchens and knowledgeable concierge.