Flawless guest service is the defining feature of every 5-star hotel in Saengnim. From the second you arrive, staff ensure your every need is met, whether arranging customized tours or providing a turn-down service. Additionally, hotels must offer superior amenities to be entitled to a 5-star rating. These can include luxury bath products, spas or saunas, pools, gastronomic restaurants and knowledgeable concierge.