In Sågen, a hotel needs to provide a certain amount of high-end conveniences to earn 5 stars. These may include saunas and spas, on-site gyms, gourmet restaurants, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their exceptional service. You can expect things like concierge services, in-room massages and nightly turn-down services. Some may even offer extra touches like a welcome gift.