Flawless guest service is the defining feature of every 5-star hotel in Samai. From the second you arrive, staff are at your beck and call, whether arranging customized tours or providing a nightly turn-down service. Additionally, hotels have to feature upscale conveniences to obtain a 5-star rating. These can include luxury toiletries, on-site spa facilities, pools, gourmet kitchens and knowledgeable concierge.