In Sanam Chai, a hotel must provide a certain number of high-end conveniences to be rated 5 stars. These may include saunas and spas, on-site gyms, gourmet restaurants, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-centric service. You can look forward to things like concierge services, in-room massages and nightly turn-down services. Some may also offer additional touches like welcome gifts.