Flawless guest service is at the heart of every 5-star hotel in Sandia. From the instant you arrive, staff are at your beck and call, whether arranging customized tours or providing in-room massages. On top of that, hotels must feature top-rate conveniences to be considered for a 5-star rating. These can include luxury baths, an on-site spa, swimming pools, gourmet kitchens and knowledgeable concierge.