Faultless guest service is at the heart of every 5-star hotel in Shellman. From the minute you arrive, staff cater to your every whim, whether arranging customized tours or providing a nightly turn-down service. Additionally, hotels have to feature top-rate amenities to meet the standard for a 5-star rating. These can include deluxe baths, an on-site spa, swimming pools, gastronomic kitchens and knowledgeable concierge.