Outstanding guest service is the foundation of every 5-star hotel in Sims. From the second you arrive, staff are at your beck and call, whether recommending activities and tours or providing in-room massage treatments. What's more, hotels have to feature upscale amenities to obtain a 5-star rating. These can include luxury bathrooms, spas or saunas, swimming pools, gastronomic kitchens and knowledgeable concierge.