Exceptional guest service is the defining feature of every 5-star hotel in Spade. From the second you arrive, staff cater to your every need, whether offering luggage assistance and storage or providing a turn-down service. Also, hotels must offer upscale amenities to qualify for a 5-star rating. These can include luxury bathrobes, spas or saunas, swimming pools, gastronomic restaurants and knowledgeable concierge.