Flawless guest service is integral to every 5-star hotel in Thom Na Ngam. From the moment you arrive, staff attend to your every need, whether arranging customized tours or providing a nightly turn-down service. Additionally, hotels must offer top-rate amenities to meet the standard for a 5-star rating. These can include deluxe baths, on-site spa facilities, swimming pools, fine dining kitchens and knowledgeable concierge.