Impeccable guest service is the defining feature of every 5-star hotel in Wangdong-gol. From the moment you enter the lobby, staff attend to your every whim, whether offering luggage assistance and storage or providing in-room massage treatments. Also, hotels must offer top-rate conveniences to be entitled to a 5-star rating. These can include luxury baths, an on-site spa, swimming pools, fine dining restaurants and knowledgeable concierge.