Flawless guest service characterizes every 5-star hotel in Waterville. From the moment you arrive, staff attend to your every whim, whether arranging valet parking or providing in-room beauty treatments. Additionally, hotels must feature top-rate amenities to meet the standard for a 5-star rating. These can include luxury bathrooms, saunas or spas, pools, gastronomic restaurants and knowledgeable concierge.