Flawless guest service is at the heart of every 5-star hotel in Winnamhyo. From the second you arrive, staff attend to your every need, whether answering room service calls 24/7 or providing in-room massage treatments. Additionally, hotels have to feature superior conveniences to be eligible for a 5-star rating. These can include luxury toiletries, saunas or spas, pools, fine dining restaurants and knowledgeable concierge.