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"There was a 2 o'clock check-in. We arrived at three. They told us our room wasn't ready. Had to wait almost an hour before it was- no apologies. Didn't give us a drink or anything while we waited"

"Our stay at Mazzarò Sea Palace was truly unforgettable. From the moment we arrived, everything was handled with warmth, professionalism, and genuine care. A special thank you to Davide and Dalila who went above and beyond to make our experience exceptional. Their attention to detail, kindness, and willingness to help with anything we needed made a real difference in our stay. It’s rare to come across such dedicated and thoughtful staff, and they truly represent the high standard of hospitality at this hotel. The hotel itself is beautiful, with stunning views, comfortable rooms, and a relaxing atmosphere that made it hard to leave. Every part of our visit felt well thought out and seamless. We are very grateful for the wonderful memories and highly recommend Mazzarò Sea Palace to anyone looking for a luxurious and welcoming getaway. We look forward to returning again soon."

"Overall great stay!"

"Y"

"The room has a beautiful view of the ocean and Mount Etna. Every staff member we interacted with was friendly and went the extra mile to help us. The swimming pool by the ocean is beautiful, though the water temperature in April was too cold to swim in. Buffet breakfast included a large variety of foods. The property seems a bit aged but we are 100% satisfied with the cleanliness of our room. "

"Staff were very helpful and welcoming. We arrived late and they helped us to park our car temporarily in a tight spot outside the hotel until the valet could come and pick it up in the morning. Excellent breakfast. Great location with a short walk to the historic centre. Bed was very comfortable. Our room window looked out on a rock wall with plants and so was a bit dark."

"Staff were amazing. Helpful, friendly, The room was beautiful, the pool lovely. Unfortunately, the water was shut off for all of our last night (no warning) . Still no water in the morning - no shower- no face wash. Staff said it was the city. I think they should have adjusted our bill to somehow compensate for this major inconvenience. "

"Great location and beautiful property. Recommend it without reservation."

"Everything was splendid. The only issue my husband and I had was the temperature in our room was hot. Because it’s not the summer, the A/C is controlled and couldn’t be turned on Cool. So the front desk suggested I open the balcony door and the room did get a lot cooler."