Hotels near Acton Bridge Station

"We arrived at hotel a few hours before check in and I was not informed by reception that the spa was being closed early at 4.30pm due to maintenance work. When we checked in at 3pm we were then informed by a different member of staff the spa facilities were being closed early at 5pm, the spa actually closed at 4.30pm. We spent about 45 minutes in the spa before closing. I was not informed of the early closing of the spa facilities by email or phone as I spoke earlier in the week to a member of staff regarding my booking. We were annoyed and upset as we booked the hotel for my 65th Birthday specifically for the spa which we were led to believe was closing at the usual time of 7pm. We would therefore have booked another spa hotel if I was aware of the situation. The customer service was very poor and we were not happy at all."

"Great room. Food was very good too"

"No good conditions No breakfast service "

"Upon arrival I was given a free upgrade. My room modern, spacious and spotless. Lovely comfortable large bed. The spa nice and clean too. Pool temp good and loved the jacuzzi. Although I hadn't pre booked, the restaurant fit me in and I had a lovely meal. The staff were friendly and accommodating. "

"Friendly staff, clean, comfortable beds, breakfast was good. Nice central areas and amenities. Great location. All round would recommend if you are looking for a 'does what it says on the tin' and a bit more stay"

"Excellent stay just felt bar prices a bit expensive other than that a fantastic stay "

"Parking was so easy. "

"Hotel needs an update. Staff were nice enough and all the bits you need were there but the customer experience was lacking. Our room was lovely, if cold. The radiators only work part of the time. The characterful bathroom did not have a big enough radiator - no lingering in the bath with just a tidgy towel rail to heat you ( a tall ceiling and giant window.) There was very little phone signal (not their fault of course), but the wifi was atrocious, barely there and dropping out regularly - tricky when you need to stay in touch with sick parents. We were pretty much above reception, no idea how the signal was elsewhere. In the evening there was one guy doing the bar and all drinks for the resturant, so very busy and therefore slow. I found it offputting that when people finished and left, their table wasn't cleared, so by the time we had finished eating i was admiring at least 4 tables covered in dining debris. The menu was pedestrian, nothing i could not have made myself or bought from waitrose. In the morning, again the food was fine. The continental breakfast bar could have done with a bin for the cereal packets, small plates for the danish and ramekins to put a portion of jam into - i ended up using a bowl to get marmalade for my toast. The toast was nice, but 2 tiny triangles of butter for two people eating toast was a bit mean. All in all it was fine, but i wouldn't bother using again."

"Good breakfast. Some of the soft furnishings in bedroom starting to look aged and a bit shabby. Cobweb on ceiling window and thick dust on curtain pelmet. One of the befs was broken on one side"