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"The staff were wonderful and very helpful. While there wasn't a balcony, there was an opening window for fresh air. Being a CBD hotel, there wasn't a view but the location was central and close to everywhere including the university, museum, art gallery and the mall. The hotel had an excellent bar with good food and drink. The room had plenty of powerpoints and a desk and a lounge area with chairs and coffee table so was easy to work in or relax. It was the friendliness and helpfulness of all the staff that made the stay so welcoming. "

"We had a 6th floor apartment and couldn't hear any noise from the neighbouring rooms. The room was well furnished with a washer/drier, dishwasher, oven, microwave, toaster, kettle and large fridge."

"It was clean and quiet. Not the best area to walk to the mall."

"Rooms were in need of some repair and carpets cleaned."

"Lovely comfortable rooms, highly recommend staying here"

"Great hotel with all the 5 star service you anticipate. The only downside occurred at the food side of the package. Dinner was supgrest food but lack of staff to service was disappointing but the existing staff tried very hard. Unfortunately breakfast was no better. The coffee machine was broken and after finishing breakfast we hadn't received one"

"Conveniently located and well-priced, ideal for an overnight stay before heading back to the airport the next day. Great to have room service meal and prompt delivery. Staff were very courteous and helpful. Room was clean and comfortable (5th floor) and I would stay here again. "

"Fabulous property, excellent concierge service. Beautiful breakfast. Highly recommend, have stayed here several times and loved it every time. "

"Great pool and spa, New York Loft is amazing, as is the buffet quality and selection. The staff are very friendly and efficient. "