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"excellent hotel"

"We had a poor experience and multiple issues with our room and were informed by reception, "sorry, this is the standard".... 1) I accept not all rooms have a sea view, but ours was looking into a cliff face with virtually no natural light entering the room... For 230 euros! The room felt like a utility closet that had been repurposed. Unacceptable. 2) The room had a mouldy, putrid smelling AstroTurf 'terrace' that faced said cliff. See attached photos of the florid mould. 3) The WiFi in the room was broken / could not even load a WhatsApp message. If this is the 'standard' that Occidental hotels holds themself to then they should reclassify this as a 2-3* hotel. I have stayed in cleaner, better 3* hotels for 1/3rd of the price. We would certainly not recommend anyone stays here or mistakes it for a luxury experience. It is a box-ticking "4*" hotel which on closer inspection does not live up to this grade. "

" Lovely, friendly staff and a good variety of food. Drinks were okay, but the all-inclusive cocktails weren’t great. Rooms are very dated and the hotel could really do with a refurbishment, plus a gym would be expected for a 4-star. Great bus service to the beach and Mogan."

"The room was clean and ideal for a weekend stay. It had all the essential amenities, including a comfortable bed, hairdryer, and air conditioning, which made the stay very pleasant. Breakfast was a highlight, with a great menu offering a wide selection of both hot and cold options, as well as fresh pastries."

"Very nice hotel for its price."

"He estado dos veces seguidas en este hotel con una semana de diferencia y se confirma las deficiencias, solo pasa el servicio de habitaciones si se exige en recepción, no reponen el gel de ducha a menos que lo reclames varias veces, y el hotel peca de tener pocos servicios en general"

"Lovely relaxing break, well located with good choice of places to eat, on site and within easy walking distance in addition to the choices in town which is an easy 10-15minute walk. Staff very friendly from the moment we arrived"

"Positives Location good Breakfast excellent Bar staff - nice people Large room Clean Rituals toiletries Bar price was very reasonable Comfy beds Negatives Wrong room type provided (and refused to remedy) Only 1 water (and yes, a single occupant but you make me painful price for the room) No water day 2 requested for day 3 No milk day 3, gave up Coffee machine not working day 1 Not soundproofed TV mostly not tuned in No UK TV / international Casting not working (TV not connected to internet, tries to connect but won’t) sky bar not open (only weekends) Reception fairly rude Screen for ac cannot be turned off - so bright Sky bar not open "

"Fabulous accommodation right in the centre of this charming resort and nextvtobtge vimmercial centre with bars andcresteraunts etc Playa Cura is very well connected wuth transport links around Gran Canaria and the airport - highly recomend this property and resort"